Shipping Policy
1. Order Processing Time
All orders are processed within 1–3 business days (excluding weekends, public holidays, and seasonal peak periods) after payment confirmation. Orders placed on weekends or holidays will be processed on the next working day. We carefully inspect all home goods, storage supplies, kitchenware, and daily necessities before packaging to ensure product quality.
2. Shipping Time & Delivery Zones
We provide worldwide shipping services for all household daily products. Standard shipping takes 7–15 business days, while expedited shipping takes 3–7 business days. Delivery time may vary slightly due to destination distance, local logistics efficiency, customs clearance procedures, and unexpected factors such as bad weather or courier delays.
3. Shipping Fees
Shipping fees are calculated based on the weight, size, and delivery destination of your order. We regularly offer free standard shipping for orders over a specified amount. The exact shipping cost will be displayed on your checkout page before you complete payment, with no hidden fees.
4. Order Tracking
Once your order is shipped, you will receive a confirmation email containing a unique tracking number and a tracking link. You can monitor the real-time logistics status of your household goods package at any time. Please allow 24–48 hours for the tracking information to update in the courier system.
5. Delivery Issues
If your package is lost, damaged in transit, or significantly delayed, please contact our customer support team within 7 days of the estimated delivery date. We will verify the logistics situation and provide solutions including reshipment, partial refund, or full refund reasonably. We are not responsible for delivery failures caused by incorrect recipient information, unsuccessful door-to-door delivery, or package retention due to the recipient’s personal reasons.