FAQ

1. How can I track my order?

After your order is shipped, we will send a tracking number and tracking link to your reserved email. You can check the real-time logistics status of your home goods package through the link. If the tracking information is not updated for a long time, you can contact customer service for inquiry.

2. What should I do if I receive damaged or wrong products?

Please take photos or videos of the damaged/wrong products and the outer package within 3 days after receiving the goods, then contact our customer service. We will verify the situation quickly and provide free reshipment or full refund service without your extra cost.

3. Can I return products if I don’t like them after receipt?

Yes. You can apply for a return within 30 days of delivery as long as the products are unused, complete in packaging and accessories. You only need to bear the return shipping fee for personal reason returns.

4. How long will the refund take to arrive?

We will process the refund within 3–5 working days after receiving and inspecting the returned goods. The specific arrival time depends on your payment platform, generally 3–7 working days.

5. Do you support wholesale and customized orders?

Yes. We support bulk wholesale of home daily necessities and personalized customization services. Please contact our business email for preferential wholesale prices and customization solutions.

6. Is the product color consistent with the picture?

All product pictures are real shooting. Due to different screen resolutions and light environments, slight color deviation may exist, which is a normal phenomenon and does not affect the use of the product.

7. How to modify order or shipping information?

You can contact customer service to modify the recipient address, contact information and product specifications before the order is shipped. Modification is not supported after the order is delivered.