Return & Refund Policy
1. Return Eligibility
Customers can apply for returns within 30 calendar days from the date of package delivery. All returned items must be unused, unwashed, intact, with original packaging, labels, and accessories complete, and resalable. Unqualified returns will not be accepted.
The following situations support free returns and full refunds: products with quality defects, damaged goods upon arrival, wrong items shipped, or missing parts of household products.
2. Ineligible Returns
The following items cannot be returned or refunded: personalized custom home goods, disposable daily necessities that have been opened and used, clearance sale items, and products damaged due to personal use, improper storage, or man-made destruction.
3. Return Process
First, contact our customer service team to submit a return application and describe the return reason (with photos/videos of product problems if needed). After we approve your application, we will provide a return address and return instructions. Please send back the goods in accordance with the requirements and keep the logistics waybill.
4. Refund Rules
After we receive and inspect the returned items, we will process your refund within 3–5 business days. The refund will be returned to your original payment account. For quality-related return issues, we will bear the return shipping fee; for personal reason returns (e.g., dislike, inappropriate size), the customer shall bear the return shipping cost, and the original shipping fee is non-refundable.
5. Partial Refund & Exchange
For slightly defective products that customers are willing to keep, we can provide a reasonable partial refund. Product exchange service is available for quality problems within 30 days of receipt, and we will bear the round-trip shipping fees.